Refund Policy
At Meditech Homeocare, we prioritize your health and satisfaction. However, due to the nature of our products, there are specific guidelines for refunds to ensure safety and compliance.
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Eligibility for Refunds
You may be eligible for a refund under the following conditions:
– The product is damaged, defective, or incorrectly delivered.
– The refund request is made within 3 days of receiving the product.
– The product is unused, unopened, and in its original packaging.
– Proof of purchase, such as an invoice or order receipt, is provided.
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Non-Refundable Items
The following items are not eligible for refunds:
– **Opened or partially used medicines or health products.
– Products purchased under special offers or discounts.
– Products that are near their expiration date (within 3 months).
– Any digital prescriptions or consultation services.
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Refund Process
To initiate a refund request:
1. Contact Us: Email support@meditechhomeocare.com or call us at +91-9413567321 with your order details and reason for the refund.
2. Provide Evidence: If the product is damaged or defective, include clear photos of the product and packaging.
3. Review and Approval:Our team will review your request. Once approved, you will be notified via email or phone.
4. Refund Issuance:
– For online payments, the refund will be credited back to your original payment method within 7-10 business days.
– For cash-on-delivery (COD) orders, refunds will be issued as store credit.
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Damaged or Incorrect Items**
If you receive a damaged or incorrect product:
1. Take a photo of the product and its packaging immediately upon receipt.
2. Email the photo with your order details to support@meditechhomeocare.com.
3. Once verified, we will arrange for a replacement or refund as applicable.
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Important Notes
– Prescription-based Medicines: Refunds will only be processed for prescription-based medicines if the issue is due to damage, defects, or incorrect delivery.
– Storage Conditions: Products that have been improperly stored or mishandled after delivery are not eligible for refunds.
– Return Pickup: If a return is approved, we will arrange a reverse pickup at no additional cost.
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Contact Us
If you have any questions or concerns about our refund policy, please feel free to reach out to us:
– Email: support@meditechhomeocare.com
– Phone: +91-9413567321
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This policy ensures safety and compliance while maintaining transparency with your customers. Let me know if you’d like any additional customization!